Our Basic Policies

Our Service

Fit Gifts will ship all 3 day select, 2nd day air and next day air orders received before 11 AM PST/ 1 PM CST/ 2 PM EST the same day and all 3 day select, 2nd day air and next day air orders received after 11 AM PST/ 2 PM EST the next business day. All ground orders will ship within 24-48 business hours (Business hours do not include weekends and or holidays). Fit Gifts reserves the right to alter same day shipping cut-off during all holiday periods.

General Service Policy

Fit Gifts will make every effort to ship each and every order within the shipping deadlines and to complete customer satisfaction. Fit Gifts will replace or refund the wholesale value of any gift not meeting the customer’s satisfaction, deemed damaged or defective. Refunds or replacements are only offered if the original gift can be retrieved for inspection.(Assuming the claim is made within the 3 day grace period.) Fit Gifts guarantees all gifts they ship will have the general look and product assortment as the photos used to represent them. (Substitutions are allowed as long as the value is equal or greater the substituted product. We will do our best to substitute within the same “family” of products at all times.)

Claims 

All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy Fit Gifts will make every effort to resolve the issue in a timely manner and to your customer’s satisfaction. Credits and or refunds will be at the sole discretion of Fit Gifts and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If your customer disposes of the gift before we can verify the damages/ discrepancy we will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.

Incorrect Address

All orders must be complete with the correct address, city, state and zip. Fit Gifts will not be responsible for a gift being mis-delivered or being delivered late when a bad address is supplied. We will ship to the address supplied on the order.

 Returns

In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the members bill and the member will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to Fit Gifts and any address correction fees.

Substitutions

Fit Gifts will make every effort to fill each order exactly as specified on the product listings. However in the event we are out of stock on any item we reserve the right to make substitutions of equal or greater value without prior notice. No refunds or credits will be offered due to substitutions. If for any reason we will be out of an item for an extended period of time Fit Gifts will notify members via email. During hot weather months all chocolate items will be substituted with hard candy items of equal or greater value.