Shipping Info & Terms for Fit Gifts

Reminder

Please take note that we are closed and no shipping will occur on the following days. All orders due to ship on these days will ship the next operating business day.

  • July 3rd, 4th & July 5th 2020 in observance of Independence Day

Ground Shipping

All ground orders are on a 1-2 day lead time. (Lead days are Monday – Friday)

Expedited Shipping

5-20-2020 Air shipments placed by 10 am ship the same business day. Air shipments placed after 10 am ship same day or next business day. The above ground and air shipping information is not guaranteed, there are no refunds or discounts on orders not shipped within the above time frames.

Signature Request FedEx and UPS now release packages without a signature at their own discretion. In addition, they do not pay claims of any kind on these deliveries if they come up missing. You may request a signature on your orders for an additional fee of 5.75 per box (the carriers fee, not ours) which guarantees the carrier pays a claim in the event your package goes missing. Please request a signature in the special comments of your order if you wish to receive one.

 

Shipping

Shipping occurs Monday through Friday only. No shipping occurs on Saturday or Sunday. Orders placed on Saturday and Sunday will be processed on Monday. All orders placed with 3 Day, 2 Day or Next day air shipping on Saturday and Sunday or by 1:00 PM CST on Monday ship on Monday. Orders placed with 3 Day, 2 Day or Next day air shipping Monday through Friday prior to 1:00 PM CST ship the same day. Air orders placed after 1:00 PM CST ship the next business day.

 

 Ground orders placed before the 1 PM cut off ship within 1-2 business days and are not guaranteed to ship that same day. When a Ground order is placed after the 1 PM cut off the first processing day becomes the next business day. Ground orders placed after the 1 PM cut off will ship within the next two business days. As an example a ground order placed at 7:20 PM on Tuesday night will ship on Wednesday or Thursday. Ground orders placed Saturday and Sunday will ship Monday or Tuesday.

 

Holiday Shipping December 1, 2020 through January 4th, 2020 Ground orders placed before the 1 PM CST cut off Monday through Friday ship within 2-4 business days and are not guaranteed to ship the same day. As an example an order placed over the weekend or Monday prior to 1 pm will ship by Thursday.

 

Holiday Ground Deadline Ground orders placed before 1 PM CST on 12/18/2020 are guaranteed to ship prior to Christmas. (Please take into consideration the 2-4 day lead time on ground orders during the month of December.) Ground orders placed after 1 PM CST on 12/18/2020 are not guaranteed to ship prior to the holiday closing.
We will continue to ship any and all orders we possibly can up through Monday evening 12/23/2019. However we can not guarantee an order will ship prior to Christmas when it is placed after the above deadlines.


Holiday Air Shipping Deadline The deadline for guaranteed shipping of an air order prior to Christmas is 12/21/2020 at 11 AM CST All air orders placed after 11 AM CST on 12/21/2020 may not ship until Friday 12/27/2019.

 

Saturday Delivery Saturday delivery is available only by shipping next day air on Friday and requesting Saturday delivery n the shipping comments. Standard air options deliver Monday thru Friday only. Saturday delivery is the cost of Next Day air service plus an additional $24.50 and again is by special request only. We do not offer 2nd day air Saturday delivery service except under special promotions and offers. Transit times do not include the day a gift ships, Holidays, Saturday or Sunday. No shipping occurs on Saturday or Sunday and all orders placed on Saturday or Sunday will be processed and or shipped the next business day

Chocolate Gifts

All chocolate gifts are shipped at your own risk. If at any time the temperature is above 74 degrees we recommend chocolate gifts ships on ice and via next day air. We do not pay claims of any kind on melted chocolate. Where UPS stores and leaves a package is not within our control and they do not pay claims on melted items. As a reminder: Chocolate and perishable gifts need to ship via Next Day air May 1st through mid October. 

The gift baskets highlighted in purple are recommended to ship via Next Day air only during this time with an additional $7.50 surcharge for ice and cold wrap. Please specify you want the additional ice and cold wrap in the shipping comments area of your order. If you do not specify you want the ice we will not include it. If you want to ship one of these gifts via ground we are more than happy to accommodate your request. You ship these gift at your own risk at all times from May through October. We do not offer refunds or discounts of any kind for melted or damaged chocolates even when they are shipped via air. We will of course add ice or cold wrap any time you wish to pay for it. But we can tell you the ice and cold wrap will not protect chocolate when an item sits in the heat for more than 1 day. It simply will not work and again we do not offer refunds or discounts on melted chocolate.

 

We do not pay claims of any kind on these items if they melt, even when shipping via next day air.

 

All other gifts containing chocolate will have the chocolates substituted out for hard candies when the gift ships any way other than next day air.

 

Substitutions and Returns

We do reserve the right to make substitutions and do find the need to at various times throughout the year. Not all packaging may look identical to the products photographed as designer packaging does change quite frequently. Please be aware that at times substitutions of a variance in flavor, fragrance or packaging will occur. Refunds, discounts or a new gift being shipped will not be offered due to a substitution. You agree to occasional substitutions by placing your order with us. We do not notify customers prior to component substitutions being made. If for any reason other than damages or errors on the part of Fit Gifts, a customer wants to return a gift they may do so at their own expense plus an additional 20% restocking fee within 3 days of the gift being delivered. Original shipping charges are not refundable.

If Fit Gifts has committed an error (excluding substitutions within standard parameters)or a gift is damaged in transit Fit Gifts will retrieve the gift and refund it in full or re-ship it. However we do not at any time allow recipients to keep a gift and receive a new one or a complete refund. For us to assist you the original gift must be retrieved. Discounts will be not offered, retrieving the gift and re-shipping or refunding are the only options.

Specialty Items Restrictions & Shipping

Specialty Apples, Cookies & Strawberries are not available with ground shipping. These items ship from our CA warehouse and not MO. Specialty Apples may not ship over the weekend. Orders for Chocolate Apples, Caramel Apples or Strawberries placed with a shipping method which will place them at UPS over a weekend will be held for shipping on Monday. 

 

Specialty Cookies, Strawberries & Apples
Strawberries are only available with Next Day air shipping at a special rate of $44.99. Strawberries may not be shipped over the weekend.

 

Holidays/ Closures

Please take note that we are closed and no shipping will occur on the following days. All orders due to ship on these days will ship the next operating business day.

  • May 22nd – May 25th, 2020 in observance of Memorial Day
  • July 3rd, 4th & July 5th 2020 in observance of Independence Day
  • September 7th, 2020 in observance of Labor Day
  • November 28th & 29th, 2020 in observance of Thanksgiving
  • December 23rd, 24th and 25th 2020
  • December 31st, 2021 and January 1, 2020 in observance of New Years

Claims & Returns

All damage claims, discrepancies, late delivery claims or issues of any kind must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received Fit Gifts will make every effort to resolve the issue in a timely manner and to your customer’s satisfaction if and when this issue is reported within 3 business days. Credits and or refunds will be at the sole discretion of Fit Gifts and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If your customer disposes of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.

 

  1. If the gift is simply not wanted, or the customer is not satisfied for any other reason other than a Fit Gifts error they may ship it back to us at their own expense as long as it shipped back within 3 days of being delivered. A partial refund on the merchandise amount only will be offered. Original shipping is not refunded. The refund is based on the gifts perish ability and condition upon being returned. The gift must be unopened, un tampered with and shipped back within 3 days of being received.
  2. If the gift is damaged in any way which includes but is not limited to heat damage, or we have made an error in sending the incorrect gift: We will call tag the original gift and either ship a new one or refund the gift in full once the original gift has been retrieved. However, if we cannot call tag the original gift no refund or credit will be offered. Retrieving the original gift is the only way we have of verifying the recipients claim or placing a claim with UPS if necessary. 
  3. . In the event a recipient claims items or pieces are missing, damaged, stale, melted or similar claims Fit Gifts will need the following information from the original box to begin to process your recipients claim in addition to the six digit Fit Gifts order number. All Fit Gifts gifts have batch codes on them and are checked by two line personnel. We will need all three lines of information off of the 1 x 2 5/8 white label off of the side/ bottom of the original shipping box, not the UPS label. We can not assist you in your claim without all of this information.

    All damage claims, discrepancies, late delivery claims or issues of any kind must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received Fit Gifts will make every effort to resolve the issue in a timely manner and to your customer’s satisfaction if and when this issue is reported within 3 business days. Credits and or refunds will be at the sole discretion of Fit Gifts and will only be issued if damaged gifts or discrepancies can be verified. If your customer disposes of the gift before we can verify the damages/discrepancy we will not issue a refund or discount. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.

All gifts returned through no fault of Fit Gifts be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to Gift Basket Drop Shipping and any address correction fees associated with the return. Returned food gifts are not reusable and all food items must be thrown out due to possible heat and temperature damages. Re-shipments of returned gifts are handled as new orders and all fees associated with a new order will apply. Fruit baskets, Cookie Bouquets and all Specialty cookies & Fortune cookies do not receive refunds of any kind when they are returned due to a bad address or the recipient refusing the item. These items must be thrown away and can not be utilized.

 

Gifts delivered late or not according to the time in transit map may receive a partial shipping refund based on the circumstances. There will be no discount or refund on the gift itself when delivered late and a gift may not be returned due to a late delivery.